Some people love getting feedback, while others hate it. Wherever you sit, feedback is a great way of learning what’s working and where improvements can be made. But with more and more people suffering from feedback fatigue, getting feedback can be tricky, and gaining meaningful feedback, even harder.

Meaningful feedback is important for helping you understand the needs of your customers. But you need to be proactive about collecting it, and act on the feedback you gather. Doing things like putting out quick customer surveys or creating focus groups can help you learn more about your customers. Then you can implement positive changes. This course will show you how.

By the end of this course, you’ll be able to:

• Recognize how feedback fatigue affects customer interactions
• Identify key ways of getting customer feedback
• Follow best-practice guidelines to survey customers in an engaging way

Why take this course?

People are getting tired of giving endless feedback to companies. This means people who work in customer service roles need to work smarter to gain meaningful feedback.This includes customer account managers, customer representatives and customer executives. In this course you’ll learn how feedback fatigue affects customer interactions, some key ways of getting feedback, and some best-practice guidelines to help you create surveys customers want to engage with.

10 mins | SCORM | Takeaway Tasks